Which of the following approaches is essential in crisis intervention?

Active listening and empathy are crucial components of crisis intervention because they help establish a supportive and trusting relationship between the intervener and the individual in distress. When someone is facing a crisis, they often experience heightened emotions, fear, and confusion. By actively listening, the intervener shows that they value the person's feelings and are fully engaged in understanding their situation.

Empathy allows the intervener to connect with the individual's emotional experience, validating their feelings and helping them feel heard and understood. This connection can be instrumental in alleviating some immediate distress, as it reassures the individual that they are not alone in their struggles.

Moreover, effective crisis intervention focuses on providing emotional support and practical assistance, rather than simply imparting information or prioritizing therapy. This supportive approach can lead to more effective coping strategies for the individual in crisis, facilitating their transition from a state of overwhelm to one where they can begin to address the issues they are facing.